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Frequently Asked Questions

Q. How far is The Diamond on the Island / Disney World House Rental from Disney World?
A. The Diamond on the Island / Disney World House Rental is about 3 miles from Disney’s Animal Kingdom theme park.

Q. What is the maximum number of persons allowed in The Diamond on the Island / Disney World House Rental?
A. Under Florida state law, we are allowed to have up to 18 persons staying in The Diamond on the Island / Disney World House Rental.

Q. Will The Diamond on the Island / Disney World House Rental be clean when we arrive?
A. The Diamond on the Island / Disney World House Rental is cleaned by a professional cleaning company after each rental group leaves.

Q. Are bed linens provided at The Diamond on the Island / Disney World House Rental?
A. All beds have clean linens when you arrive. A second set is located in the closet of each bedroom of The Diamond on the Island / Disney World House Rental.

Q. Are towels provided at The Diamond on the Island / Disney World House Rental?
A. Yes, there is an abundance of towels provided in The Diamond on the Island / Disney World House Rental.

Q. Is there any dinnerware and flatware in the kitchen?
A. Yes, there are many plates, cups, bowls and beverage containers in the kitchen cupboards. There is also a large supply of flatware in The Diamond on the Island / Disney World House Rental.

Q. Am I allowed to smoke in The Diamond on the Island / Disney World House Rental?
A. No, smoking is prohibited at The Diamond on the Island / Disney World House Rental.

Q. Are pets allowed in The Diamond on the Island / Disney World House Rental?
A. No pets are prohibited at The Diamond on the Island / Disney World House Rental.

Q. How can I pay for my rental of The Diamond on the Island / Disney World House Rental?
A. We accept personal, business and bank checks. We also accept credit card payments if arrangements are made in advance. These payments are subject to a fee of 4%.

Q. How do I secure my reservation of The Diamond on the Island / Disney World House Rental?
A. We require that you pay the reservation deposit of $400 by the date indicated on the reservation email document to secure your reservation at The Diamond on the Island / Disney World House Rental.

Q. Is a security deposit required for The Diamond on the Island / Disney World House Rental?
A. No, we do not require a security deposit.  Instead, we ask our rental groups to provide a credit card on the reservation email document.

Q. When is the balance of the payment due?
A. Full payment should be made at least 60 days prior to check-in to The Diamond on the Island / Disney World House Rental.

Q. How do we find The Diamond on the Island / Disney World House Rental?
A. We will give you clear driving directions to The Diamond on the Island / Disney World House Rental upon receipt of full payment.

Q. Where do we pick up the key for The Diamond on the Island / Disney World House Rental?
A. The key is stored in a locked box attached to the wall of The Diamond on the Island / Disney World House Rental near the front door. Upon the receipt of your full payment, we will provide the appropriate code to unlock the lock box when you arrive so you can get the door key.

Q. Who ensure the pool water is clean at The Diamond on the Island / Disney World House Rental?
A. Our contracted professional pool maintenance company will check the pool of The Diamond on the Island / Disney World House Rental weekly.

Q. Is the pool water heated at The Diamond on the Island / Disney World House Rental?
A. From May thru September, the pool water is warmed naturally by the warm Florida sun and therefore, our renters typically do not require the use of the pool heater during these months.  From October thru April, we provide water heating for a nominal fee.

Q. Does The Diamond on the Island / Disney World House Rental have any pool deck furniture?
A. The Diamond on the Island / Disney World House Rental has 8 chairs, 2 tables and 2 loungers on the pool deck.

Q. What pool safety measures does The Diamond on the Island / Disney World House Rental offer?
A. There is a removable safety fence between The Diamond on the Island / Disney World House Rental and the pool. All patio doors have a security lock. The alarm system in The Diamond on the Island / Disney World House Rental sounds a short beep each time a patio door is opened.

Q. What happens if we have problems during our stay at The Diamond on the Island / Disney World House Rental?
A. Our contracted local property management company will quickly resolve any problem you may have while staying at The Diamond on the Island / Disney World House Rental.